Privacy Policy

1. Introduction

Bookwik ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our online booking and business management platform.

2. Information We Collect

Business Information

• Business name, category, and contact details
• Staff names and availability schedules
• Service offerings and pricing
• Business logos and images

Client Information

• Names, email addresses, and phone numbers
• Booking history and preferences
• Notes and communications

Payment Information

Payment processing is handled by Paystack. We do not store your payment card details on our servers. Paystack's privacy policy governs the handling of payment information.

Usage Data

• Device and browser information
• IP addresses and location data
• Pages visited and features used
• Error logs and performance data

3. How We Use Your Information

We use collected information to:

• Provide and maintain the Platform
• Process bookings and transactions
• Send booking confirmations, reminders, and notifications
• Improve our services and user experience
• Comply with legal obligations
• Detect and prevent fraud
• Communicate with you about updates and promotions

4. Data Sharing

We may share your information with:

• Service providers (hosting, email, payment processing)
• Legal authorities when required by law
• Business partners with your explicit consent

We do not sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures including:

• Encryption of data in transit (TLS/HTTPS)
• Encryption of sensitive data at rest
• Regular security audits and penetration testing
• Role-based access controls
• Automated backups with tested recovery procedures

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. After account deletion, we retain certain data for legal and compliance purposes for up to 7 years.

7. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Export your data in a portable format

To exercise these rights, contact us at privacy@bookwik.app.

8. Cookies

We use essential cookies for authentication and session management. We do not use tracking cookies without your consent.

9. Children's Privacy

Bookwik is not intended for children under 18. We do not knowingly collect information from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or through the Platform.

11. Contact

For privacy-related questions, contact our Data Protection Officer at privacy@bookwik.app.

Bookwik Limited
Lagos, Nigeria